Terms & Conditions
Last updated: July 2026
Welcome to Elite Vitamin Zone.
These Terms & Conditions apply to your use of this website and to purchases made through our online store. By browsing this website, creating an account, placing an order or using any part of this website, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms & Conditions, please do not use this website.
1. About Elite Vitamin Zone
This website is operated by Elite Vitamin Zone, a registered business name in Australia.
ABN: 66 537 193 077
Website: www.elitevitaminzone.com.au
In these Terms & Conditions, the words “Elite Vitamin Zone”, “EVZ”, “we”, “us” and “our” refer to the operator of this website. The words “you” and “your” refer to the customer, user or viewer of this website.
2. Website information
The information on this website is provided for general information and shopping purposes only. We make reasonable efforts to keep product information, pricing, images, descriptions and availability accurate and up-to-date; however, errors may occasionally occur.
We may update, change or remove website content at any time without notice.
Product information may be supplied by manufacturers, distributors or other third parties. While we aim to present this information accurately, we do not guarantee that all information is complete, current or free from error.
3. Health and product information
Products sold by Elite Vitamin Zone may include vitamins, supplements, herbal products, natural health products, sports nutrition products, personal care products and other wellness-related goods.
Information on this website is not medical advice and is not intended to diagnose, treat, cure or prevent any disease or medical condition.
You should always read the product label, follow the directions for use and check all warnings before using any product. If you are pregnant, breastfeeding, taking medication, managing a health condition, purchasing for a child, or unsure whether a product is suitable for you, please seek advice from a qualified healthcare professional before use.
Individual results may vary. Product suitability depends on your personal circumstances.
Please also refer to our Disclaimer for important information about health, product and website information.
4. Product availability
All products are subject to availability.
We may cancel or amend an order if a product is unavailable, discontinued, incorrectly priced, incorrectly described, affected by a supplier issue or otherwise unable to be supplied.
If this happens, we will contact you and arrange an appropriate solution. This may include refunding the unavailable item, providing an alternative product with your agreement, or amending or cancelling the affected part of the order. Store credit will only be provided if you agree.
5. Pricing
All prices displayed on this website are in Australian dollars. Prices include GST where applicable unless stated otherwise.
We aim to ensure prices are accurate; however, pricing errors may occur. If a product is listed at an incorrect price, we may correct the price before accepting the order, contact you to confirm whether you wish to proceed at the correct price, or cancel the affected item and refund any amount paid for it.
Prices may change without notice.
6. Orders
When you place an order through this website, you are making an offer to purchase the selected goods at the price displayed, subject to these Terms & Conditions.
After you place an order, we may send an automated acknowledgement confirming that we have received it. This acknowledgement does not mean that the order has been accepted. An order is accepted when we confirm that it has been processed for dispatch or otherwise expressly confirm acceptance.
We reserve the right to refuse, cancel or limit an order where reasonable, including where we suspect an error, misuse of the website, fraudulent activity, unauthorised resale, payment issue, stock issue or breach of these Terms & Conditions.
7. Payment
Payment must be made using one of the payment methods offered at checkout.
We accept the payment methods shown at checkout, which may include credit card, debit card, PayPal, bank transfer or other payment options offered from time to time.
Available payment methods may change without notice. Some payment options may be provided by third-party payment providers and may be subject to their own terms and conditions.
If bank transfer is offered as a payment method, payment instructions will be provided during checkout or after order placement. Orders paid by bank transfer may not be processed or dispatched until payment has been received and confirmed.
You must provide accurate billing, delivery and contact details. By submitting payment details, you confirm that you are authorised to use the selected payment method.
Orders may be delayed or cancelled if payment is not received, payment is declined, or payment details cannot be verified.
8. Delivery
Delivery times shown on this website are estimates only. Actual delivery times may vary depending on carrier delays, location, public holidays, supplier issues, weather events, high-volume periods or other circumstances outside our control.
Risk in the goods passes to you when the goods are delivered to the delivery address you provided.
You are responsible for ensuring your delivery details are complete and correct. We are not responsible for delivery delays or losses caused by incorrect or incomplete address details supplied by you.
For more information about delivery options, estimated timeframes and shipping charges, please refer to our Shipping Policy.
9. Returns, refunds and consumer guarantees
Your rights under the Australian Consumer Law are not limited or excluded by these Terms & Conditions.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a repair, replacement, refund or other remedy where required by law.
For change-of-mind returns, damaged goods, incorrect items, faulty products or other return enquiries, please refer to our Returns Policy or contact us.
Nothing in our Returns Policy or these Terms & Conditions is intended to restrict your rights under the Australian Consumer Law.
10. Promotions, discounts and special offers
Promotions, discounts, coupon codes and special offers may be subject to additional conditions, expiry dates, stock availability and exclusions.
We may amend, suspend or withdraw promotions where reasonable, including where there has been an error, misuse, technical issue or stock limitation.
Unless stated otherwise, promotions cannot be combined with other offers.
11. Website accounts
You may be able to create an account on this website. You are responsible for keeping your account login details secure and for all activity that occurs under your account.
You must notify us promptly if you believe your account has been accessed without authorisation.
We may suspend or close an account where reasonable, including where we suspect misuse, fraudulent activity, security risk or breach of these Terms & Conditions.
12. Acceptable website use
You must not use this website in a way that is unlawful, misleading, harmful, abusive, fraudulent or disruptive.
You must not attempt to interfere with the website, gain unauthorised access to any part of the website, upload malicious code, scrape content without permission, or use the website in a way that may damage Elite Vitamin Zone or other users.
13. Intellectual property
The content on this website, including text, images, graphics, layout, design, logos, product presentation and other website material, is owned by or licensed to Elite Vitamin Zone unless otherwise stated.
You may view and use this website for personal shopping and general information purposes only.
You must not copy, reproduce, modify, distribute, publish or commercially exploit website content without our prior written permission, except where permitted by law.
All third-party trademarks, product names, brand names and logos remain the property of their respective owners.
14. Third-party links
This website may contain links to third-party websites. These links are provided for convenience only.
We do not control third-party websites and are not responsible for their content, accuracy, security, privacy practices or availability.
The inclusion of a third-party link does not necessarily mean we endorse that website, business, product or service.
15. Limitation of liability
To the maximum extent permitted by law, Elite Vitamin Zone excludes liability for loss arising from reliance on general website information, website interruptions, third-party links or circumstances outside our reasonable control. This exclusion does not apply to liability that cannot lawfully be excluded, including liability arising from a failure to comply with an applicable consumer guarantee.
However, nothing in these Terms & Conditions excludes, restricts or modifies any right, guarantee, remedy or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
16. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using this website or placing an order, you acknowledge that we may collect, use and disclose personal information as described in our Privacy Policy, including for order processing, delivery, customer service, marketing where permitted, fraud prevention and website operation.
17. Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time.
The updated version will be published on this website with a revised “Last updated” date and will apply from the date of publication.
Changes will not retrospectively alter the terms applying to an order already accepted, unless required by law or agreed with you.
18. Governing law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any dispute relating to these Terms & Conditions, this website or purchases made through this website will be dealt with under the laws of New South Wales, Australia.
19. Contact us
If you have any questions about these Terms & Conditions, please contact Elite Vitamin Zone by email at info@elitevitaminzone.com.au, by phone on 0478 927 802, or through our Contact Us page.
