Privacy Policy

Last updated: July 2026

Elite Vitamin Zone respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, creating an account, contacting us or subscribing to our communications.

This Privacy Policy explains how Elite Vitamin Zone collects, uses, stores and discloses personal information.

When you use this website or provide personal information to us, we handle that information as described in this Privacy Policy.

1. About Elite Vitamin Zone

This website is operated by Elite Vitamin Zone.

ABN: 66 537 193 077

Website: www.elitevitaminzone.com.au

In this Privacy Policy, the words “Elite Vitamin Zone”, “EVZ”, “we”, “us” and “our” refer to the operator of this website. The words “you” and “your” refer to the customer, website user or person providing personal information to us.

2. Personal information we may collect

We may collect personal information that is reasonably necessary for our business operations, including:

  • your name
  • email address
  • phone number
  • billing address
  • delivery address
  • order details and purchase history
  • account login details, if you create an account
  • payment and transaction information
  • customer service enquiries and correspondence
  • product reviews, feedback, survey responses or promotion entries
  • marketing preferences and communication preferences
  • technical information about your use of our website, such as device information, browser type, IP address, pages visited, referring website and cookie information.

Payment card details may be processed directly by third-party payment providers. We may receive transaction confirmations and limited payment information rather than your full card details.

We do not usually request sensitive information such as health information. However, if you voluntarily provide health-related information when asking a product question or making an enquiry, we will use it only for the purpose of responding to your enquiry, with your consent where required, or as otherwise permitted by law.

3. How we collect personal information

We may collect personal information when you:

  • browse or use our website
  • create a customer account
  • place an order
  • contact us by email, phone, form, social media or another method
  • subscribe to our email list or marketing communications
  • enter a promotion, survey or competition
  • leave a review or provide feedback
  • interact with our website, advertisements, emails or social media pages.

We may also collect information automatically through cookies, analytics tools and similar technologies when you use our website.

Where practical, we collect personal information directly from you. In some cases, we may receive information from third parties, such as payment providers, delivery providers, website platforms, analytics providers or marketing platforms.

You may browse many parts of our website without identifying yourself. However, we need certain personal information to process orders, create accounts, respond to enquiries and provide other requested services.

4. Why we collect and use personal information

We collect, hold, use and disclose personal information for purposes including:

  • processing and fulfilling orders
  • taking payment and managing transactions
  • arranging delivery and tracking orders
  • communicating with you about orders, enquiries, returns, refunds or customer service matters
  • creating and managing customer accounts
  • providing website functionality, including shopping cart and checkout functions
  • improving our website, products, services and customer experience
  • sending marketing emails, offers, updates or promotions where you have subscribed or where permitted by law
  • managing competitions, promotions, reviews or surveys
  • preventing fraud, misuse, unauthorised access or unlawful activity
  • maintaining business records
  • complying with legal, regulatory, accounting or reporting obligations
  • protecting the rights, safety and property of Elite Vitamin Zone, our customers and others.

5. Email marketing

We may send you marketing communications where you have expressly consented, where consent can reasonably be inferred, or where we are otherwise permitted by law.

Making a purchase or creating a customer account does not automatically subscribe you to marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us. We will action ‘unsubscribe’ requests within five working days.

Even if you unsubscribe from marketing communications, we may still send you non-marketing messages, such as order confirmations, delivery updates, account notices, customer service replies or information required by law.

6. Cookies and website analytics

Our website may use cookies and similar technologies to help the website operate properly and to improve your browsing and shopping experience.

Cookies may be used for purposes such as:

  • remembering items in your shopping cart
  • keeping you logged in to your account
  • understanding how visitors use our website
  • improving website performance and usability
  • measuring marketing and advertising effectiveness
  • personalising parts of the website where available.

Cookies and similar technologies do not generally give us direct access to files on your device, but they may collect device, browser, interaction and identifier information.

Most web browsers automatically accept cookies, but you can usually change your browser settings to refuse cookies or delete existing cookies. If you disable cookies, some parts of the website may not function properly.

7. Disclosure of personal information

We do not sell your personal information.

We may disclose personal information where reasonably necessary for the operation of our business, including to:

  • payment providers and financial institutions
  • delivery, courier and postal providers
  • website platform, hosting and IT service providers
  • email marketing and communication providers
  • analytics and advertising service providers
  • fraud prevention, security and risk management providers
  • professional advisers, such as accountants, insurers or legal advisers
  • government, regulatory or law enforcement bodies where required or authorised by law.

We only provide service providers with the information reasonably needed for them to perform their services.

8. Overseas disclosure

Some third-party service providers used to operate our website, process payments, deliver emails, provide analytics, host data or support our business may store or process personal information outside Australia. Overseas locations may include the United States, Canada and other countries in which our service providers or their subcontractors operate.

Where personal information is disclosed to overseas service providers, we take reasonable steps to ensure the information is handled appropriately and in accordance with applicable privacy obligations.

9. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include physical, electronic and administrative safeguards, secure systems, access controls and working with reputable service providers.

No website, internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account login details confidential and notifying us if you believe your account has been accessed without authorisation.

10. Retention of personal information

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer service, business records, accounting, legal compliance, fraud prevention and dispute handling.

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it where appropriate.

11. Accessing or correcting your personal information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making corrections.

In some cases, we may be unable to provide access to certain information, including where access is restricted by law, would affect another person’s privacy, or would compromise security or legal processes.

12. Privacy complaints

If you have a privacy concern or believe your personal information has not been handled properly, please contact us:

Email: info@elitevitaminzone.com.au

Phone: 0478 927 802

Please provide enough information for us to understand and respond to your concern.

We aim to respond to privacy complaints within 30 days.

If you are not satisfied with our response and the Privacy Act applies, you may be able to make a complaint to the Office of the Australian Information Commissioner.

13. Data breaches

If we become aware of a data breach involving personal information, we will take reasonable steps to assess and respond to the incident.

Where required by law, we will notify affected individuals and relevant authorities.

14. Links to other websites

Our website may contain links to third-party websites.

Once you leave our website, we are not responsible for the privacy practices, security or content of third-party websites. You should read the privacy policy of any third-party website you visit.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this website with a revised “Last updated” date. Where changes are significant, we may take reasonable steps to bring them to your attention.

16. Contact us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, unsubscribe from marketing, or make a privacy complaint, please contact Elite Vitamin Zone by email at info@elitevitaminzone.com.au, by phone on 0478 927 802, or through our Contact Us page.