PAYMENTS FOR ORDERS ARE ONLY ACCEPTED VIA YOUR PAYPAL ACCOUNT.
A SIGNATURE IS REQUIRED FOR ALL DELIVERIES
Elite Vitamin Zone uses a variety of international mail services depending on your location and the type of shipping method you select when placing your order.
The shipping methods available for selection are:
Registered Post International | Post & Track International | Express Courier International
Registered Post International
For greater peace of mind Registered Post International is a secure service for delivering items up to 1.75kg.
At a glance
Here’s why it’s a safer way of sending important documents or small parcels overseas:
- It’s more secure: Delivery to the door with recipient signature recorded, or to the nearest post
- It’s reliable: Delivery within 3-10 business days.
Pack and Track International
This cost-effective service lets you or your customers follow the progress of their non-urgent goods from beginning to end for items up to 1.75kg.
At a glance
Here’s why it provides peace of mind when sending non-urgent items:
- It’s trackable: Check the item’s progress online, anytime.
- It’s reliable: Delivery to participating countries in 3-10 business days.
Express Courier International
This premium service offers the extra speed, security and visibility your most demanding customers will expect.
Up to 19KG
At a glance
Here’s why it’s the service of choice for delivering urgent goods or documents overseas:
- It’s fast: Delivery in 2-4 business days to more than 190 countries.
- It’s more secure: Delivery to the door with recipient signature recorded, or to the nearest post office.
- it’s trackable: Check the item’s progress online, anytime.
Please be aware, the approximate delivery time reflects the transit time once a parcel is dispatched from our warehouse. If for any reason an item on your order is out of stock or unavailable, you will be notified. You will also be notified once your order is dispatched so you have clear picture of when to receive the parcel.
Customs & taxes
It is the customer's responsibility to ensure that what they order (and the quantity) is not restricted in their destination country. Elite Vitamin Zone does not take responsibility for the actions of customs in any destination country. If a parcel is seized due to restricted items or for tax purposes, it is the customer's responsibility to be in contact with their customs office and resolve the issue. If a parcel is returned to Elite Vitamin Zone due to a customs seizure, a return fee will be charged to the customer. This return fee will be the same cost that you initially paid for the shipping of your order. Customers who wish to have their parcel re-sent to them, will need to pay a re-postage fee (on top of the return fee). If you do not want the parcel resent, you will have the option of a credit or exchange. However, to receive a credit or exchange, the products returned must be received unopened, undamaged and in a resellable condition. The exchange or credit value will be for the cost of the product(s) only, less the return shipping fee.
When placing your order, please ensure your delivery address is correct. It is recommended to provide a business address for delivery if no one is likely to be home during business hours. If sending to a business address, please ensure you include the company name.
Not home at the time of delivery?
Registered Courier: If no one is at the specified delivery address to receive the parcel, a calling card may be left so you can call the courier to arrange a more suitable time for delivery.
Sometimes notification cards are accidentally discarded, so if you believe your parcel should have arrived, please check with your local post office or the courier company as your parcel could be waiting for you.
Failure of Delivery
Elite Vitamin Zone is not responsible for failure of delivery of an order due to an incorrect or insufficient address being supplied. If sending to a business address, please ensure you include the company name. Also, if the customer chooses a shipping method that does not include tracking (eg: Regular Air Mail), Elite Vitamin Zone is not responsible for any failure of delivery.
Return To Sender
All Parcels returned to sender (Elite Vitamin Zone) due to incorrect Address supplied by the customer, Acceptance Refusal, or unclaimed from post office will incur a return fee. This return fee will be the same cost that you initially paid for shipping of your order. Customers who wish to have their parcel re-sent to them, will need to pay a re-postage fee (on top of the return fee).
Additional Post Charges
Postage costs may vary depending on weight and volume. If your order exceeds the maximum weight for the standard postage options, we will contact you via the email address supplied prior to your order being dispatched. At this point, you will be quoted the additional postage cost and be given the option to proceed with the order or to cancel the order. Please ensure that your email address is valid for contacting you.
If goods are damaged in transit, we may request photos of the damaged goods for assessment. Upon assessing, It is at our discretion to replace or refund the goods.